Shipping Policy

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing it.

Standard products are generally processed within 7-8 Days.

Custom-made or specially designed products may require additional processing time depending on the specifications of the order.

2. Custom Orders

Custom mirrors and glass products may require additional time for measurement, design confirmation, production and preparation.

The estimated timeline for a custom order will be communicated to you before or during order confirmation, where applicable.

3. Delivery Time

Delivery time depends on factors including your location, product availability, order type and the delivery partner.

Estimated delivery time: 7-10 DAYS

Delivery estimates are provided for guidance and may change due to circumstances outside our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process or communicated to you before order confirmation.

Shipping costs may vary depending on product size, weight, destination and delivery requirements.

5. Delivery Areas

We currently deliver to selected locations within India.

Delivery availability may depend on the size and nature of the product and the serviceability of the destination.

If a particular location is not serviceable, our team may contact you regarding the available options.

6. Safe Packaging

Glass and mirror products require special care during packaging and transportation.

We take reasonable measures to package products appropriately before dispatch.

Despite careful packaging, transportation-related damage can occasionally occur. Please inspect your package as soon as it is delivered.

7. Damaged or Incorrect Orders

If your order arrives damaged, incorrect or with a visible issue, please contact us as soon as possible.

Please provide photographs or videos of the package and product where requested. This helps us assess the issue and determine the appropriate solution.

Claims should ideally be reported within 5 Days of delivery.

8. Delivery Delays

Delivery may occasionally be delayed because of circumstances beyond our control, including:

• Weather conditions
• Transportation issues
• Address-related problems
• Public holidays
• High shipping volumes
• Unexpected logistics disruptions
• Other unforeseen circumstances

We will make reasonable efforts to assist you when a delivery is delayed.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information, including name, address, phone number and other necessary details.

Delays or additional charges resulting from incorrect or incomplete information may be the customer's responsibility.

10. Order Tracking

Where tracking information is available, it may be shared with you after your order has been dispatched.

Tracking updates are provided by the applicable delivery partner and may take some time to appear after dispatch.

11. Returns & Exchanges

Shipping and delivery are separate from our return or exchange policy.

Please review our applicable Returns & Exchanges policy for information about eligible products and procedures.