No General Returns
We do not accept general returns or returns due to change of
mind. Replacement is available only for products that arrive
damaged during shipping or have an eligible manufacturing or
quality issue.
Unboxing Video Is Required
If your product arrives damaged, you must have a
clear unboxing video showing the product
being removed from its original packaging.
Important:
The damage must be clearly visible in the unboxing video.
The video should show the package being opened and the
condition of the product immediately after opening.
Without a valid unboxing video showing the damage,
the replacement request may not be accepted.
When Is Replacement Available?
A replacement may be considered when:
-
The mirror or glass arrives broken, cracked, shattered,
or damaged during transit.
-
The product has an eligible manufacturing defect.
-
The wrong product was delivered due to an error on our part.
How to Record Your Unboxing Video
1
Start recording before opening the package
Keep the package and its condition clearly visible
at the beginning of the video.
2
Show the packaging
Record the outer packaging and any visible damage
before opening it.
3
Open the package continuously
Continue recording while opening the package and
removing the product.
4
Show the damage clearly
If the mirror or glass is broken, cracked, or damaged,
make sure the damage is clearly visible in the video.
How to Request a Replacement
Contact us as soon as possible after delivery and provide:
-
Your order number
-
Your name and contact number
-
The complete unboxing video showing the damage
-
Clear photographs of the damaged product and packaging,
if requested
Replacement Review
Once we receive your replacement request and the required
unboxing video, our team will review the evidence. If the
damage is verified and the request meets our replacement
conditions, we will assist you with the replacement process.
Important Conditions
-
Please keep the original packaging until your replacement
request has been reviewed.
-
The product should not be modified or altered after delivery.
-
Damage caused after delivery due to handling, installation,
or misuse is not covered.
-
Replacement is subject to verification by our team.
-
A valid unboxing video clearly showing the damage is required
for shipping-damage replacement claims.
Handmade & Custom Products
Our mirrors and glass products may involve handmade finishing
and customization. Minor variations in measurements, finishing,
texture, or appearance may occur and may not necessarily qualify
as a defect.
Contact Us
For replacement-related queries, please contact us using
the contact details provided on our website. Please mention
your order number when contacting us so that our team can
assist you more quickly.